Sift
Overview
Sift is an AI tool designed for social and community teams to bring conversations from various channels into one place. It assists teams in detecting and responding to customer needs with the help of AI agents. Sift AI is developed to provide a comprehensive solution for social care, analytics, and community support.
Sift's primary value proposition is to save hundreds of hours in social care, analytics, and community support by leveraging AI to automate case tagging, summaries, and response. This enables teams to resolve issues faster without adding more personnel.
Features
| Feature | Description |
|---|
| Listening Agent | Scans every message across all channels to detect praise, pain points, and potential issues. |
| Insights Agent | Highlights emerging topics, sentiment trends, root causes, and community growth. |
| Operations Agent | Automatically tags and summarizes every case for the right team based on urgency and context. |
| Support Agent | Sends responses on behalf of the team, answers routine questions automatically, and resolves common issues. |
| Agent & Action Review | Automatically tracks every agent’s performance and the outcomes of each action. |
| Custom AI Agents | Defines completely custom agents to perform specific tasks. |
Pricing
| Plan | Price | Features |
|---|
| Not Found | Not Found | Not Found |
Pros & Cons
| Pros | Cons |
|---|
| Saves hundreds of hours in social care, analytics, and community support | Pricing information not available |
| Automates case tagging, summaries, and response | Limited information on customization options |
| Provides AI-powered insights for social operations and review | Not Found |
Use Cases
- Social care and operations: Sift AI agents can help teams prioritize, track, and resolve every customer need without anything falling through the cracks.
- AI-powered analytics: Sift provides deep visibility, trends, and data that teams can act on to unlock the real story behind every social and community conversation.
- Community support: Sift AI agents can power responsive, high-quality community support by instantly surfacing every question, flagging important discussions, and empowering teams to deliver consistent care.
